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Q: How Do I Sign Up for a Class or Seminar? A: After you choose the class you would like to
attend you can complete the simple registration process by clicking on the class or seminar. After registering you will receive
an email class confirmation. Check your spam folder if you don't receive a confirmation at least two days prior to your class.
Q: How Does At My Desk Online Training Work? A: If you have an internet connection you can
attend one of our Online Training classes or seminars from anywhere. You will simply log onto a secure webinar site and can
easily join the session by entering your pass code (will receive your code via email prior to class). You will be able to
see everything that is happening on our screen on your screen. It's that easy!
Q: I didn't receive my email confirmation. What to do if you don't receive an confirmation, access code instructions,
or training material. A: Our registration process is completely automated. Check your spam folder if you don't
receive your email confirmation, access codes, and training material. If you still don't have the emails please send an email
to atmydesktraining@yahoo.com or call 443-248-9936.
Q: What is your cancellation policy? A: Cancellations for live local training sessions can
be made the during the first half of the first day. Training material should be returned to the instructor if you are
not satisfied on the first half of the first day. Refunds will be processed the next day.
Q: Do I have to purchase the software I am going to be trained on? A: No, we use an interactive
webinar service.
Q: Why is At My Desk Training so Affordable? A: We believe that everyone should have access
to reasonably priced training. It is important to us to provide quality training to small businesses and individuals without
breaking the bank. We keep our overhead low to keep fees low.
Q: How do I join a webinar? A: Joining a Webinar on a PC or Mac® computer is easy. When
you receive a Webinar email invitation, click the registration link and register for the Webinar. You can then join the Webinar
at the scheduled time by clicking the "Join a Webinar" button or link in your confirmation email, which will be
automatically sent to you after registering. You do not need to pre-install any software prior to joining the Webinar.·
Another way to join a Webinar is to go to www.joinwebinar.com, type or paste in the Webinar ID provided by the organizer and
enter your email address, click "Yes" or "Always" (or "Trust" on a Mac) if prompted to accept
the download, and, if required, enter the Webinar password provided by the organizer.· If your personal firewall (ZoneAlarm®,
Norton Personal FirewallTM, etc.) is blocking GoToWebinar, you just need to select your firewall's option to allow
GoToWebinar to access the Internet. 1. Select the check box to Remember the answer each time I use this program. 2. Click
Yes to enable GoToWebinar to access the Internet.If you do not have a personal firewall but are in a "Business Environment,"
you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department
so that they may allow GoToWebinar to connect.If a connection still cannot be established, please call our Customer Care team
toll-free at 1-800-263-6317 or direct dial +1-805-617-7000. Or, email GoToWebinar@citrixonline.com to request assistance.
Q: What is At My Desk Training Privacy Policy? A: At My Desk Training does NOT share, sell, or rent any of your information period.
Q: What are the system requirements to take interactive
classes? A: System Requirements
Internet connection
Windows® 7, Vista,
2003 Server or XP
Mac OS® X v10.5 (Leopard®) or newer
Internet Explorer® 7.0 or newer, Mozilla®
Firefox® 3.0 or newer or SafariTM 3.0 or newer or Google ChromeTM Have
a question for us? Use the form below, and we'll respond within 24 hours.
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